As most of you know, I love taking pictures. No, I am not one of those people who's quitting my day job to become a wedding photographer, but I enjoy the science of photography. So that is why last Christmas, when I finally got a digital SLR, I felt like I had finally gotten the toy I wanted. The past year, I have taken pictures everywhere...but, I do miss my point and shoot model. There was something about not having to change lenses, adjust the metering, aperture, and shutter speed and just 'take pictures' that I missed. Nevertheless, I kept taking pictures. It's what I do.
Recently, on this DSLR camera that was barely a year old, though...something wasn't working. I just noticed the picture quality had dropped significantly and I wasn't getting what I wanted out of most every shot.
That's when I noticed what professional photographers call "DEAD PIXELS" on all of my pictures. These are little white spots where the sensor has failed and no longer captures the image and create jagged edges or noise in the picture.
Long story short...I called the manufacturer and they told me to send it in and they would fix or replace the unit completely, no questions asked. This is a great response when you have invested (at least to me) what is a good amount of income on one of these 'big boy cameras'. I've had to call the manufacturer two times before...and I admit, they ROCK with customer service...which, is a big part of why I buy their brand.
The facebook status read the following as I boxed up the camera and sent it off.
I just sent my camera back to the factory. As I stood there at the FEDEX counter, I had visions...they looked like this...where a highly trained team of experts from around the globe had assembled and were waiting, waiting... for my package to arrive so that they could immediately assess my camera in a scientific and controlled environment. Some of the worlds brightest minds in digital imaging and spectral rationalization had only one wish that knew no limit....to fix Chuck's camera and get it back to him so he could post more pictures to facebook. This is my dream...so don't even try to frig with it...get your own, if need be...but, this dream...this one is mine.
Now, as I wait for my camera to return, I also wonder about a return to the 'point and shoot' life that I am seeming to miss with this high end camera. Sure, they have an "auto" setting even on these higher end models...but when you have one of these DSLR cameras...the tendency is to adjust your settings accordingly. Wow...as we advance, things become more complicated, don't they?